Our returns team is located in New Jersey, USA. Please allow 14-21 days for us to process your refund or exchange. Saint Art is committed to selling you the highest quality product. If your product is damaged due to manufacturing error, our customer service team will gladly replace it or work with you on another solution. All replacements are at the discretion of the Saint Art team. If you have further questions please email customerservice@saintartnewyork.com and someone on our customer service team will be happy to assist you.